faqs

  •  How much is shipping? Shipping depends on your location. Contact us to verify.
  • Where do you ship from? We ship from both USA & Canada.
  • Where are your outlets in Canada? 1210 1 St SW, Calgary, AB T2R 0V4, Canada
  • Where are your outlets in USA? 220 S Marine Blvd Jacksonville, NC 28540, USA
  • Do you sell mix flavors? Yes We sell mix Flavors. Contact us.
  • What Products Do you have for sale? Wood Pellets,Firewood,Grills, Pellet Stove etc.
  • Are they softwood / hardwood pellets? Yes We have both in stock.
  • What Payment Method Do you accept? In Canada You Can Pay With E transfer, Bank Transfer. In USA you can pay With Zelle, Apple Cash, Bank Transfer.
  • What Countries do you ship to? We ship worldwide.
  • Are they delivered to my house or a pickup location? We can deliver to any location or address of your choice.
  • How long does it take to deliver after payment? Usually 2-5 days with a tracking number but international shipping is between 7-14 days depending on your location.
  • What shipping Company do you use? Usually Fedex,Ups,USPS etc.
  • Will i receive a tracking number? Yes tracking number will be provided once your order has been processed.